Daniel goldfeld - consultant & mentor for Pre and Post Sale executives and leaders

Our expert consultancy empowers you to build, refine, and manage Tier 1 through Tier 4 support teams, establish Customer Success strategies, and excel in pre-sales engineering.

Tailored playbooks

Performance metrics

Executive advisory

Team training & mentoring

consultancy

Our expert consultancy empowers you to build, refine, and manage Tier 1 through Tier 4 support teams, establish Customer Success strategies, and excel in pre-sales engineering.

Whether you're starting from scratch or seeking to optimize existing structures, we provide the guidance and the support you need to thrive in today's competitive landscape.

My Expertise:

Guiding Your Journey to Excellence

Whether you're seeking to establish new teams, optimize existing structures, or enhance your team's capabilities, I provide customized consulting tailored to your unique needs.

From hands-on training to strategic roadmaps, I ensure that your support, customer success and pre-sales engineering teams are equipped to shine at every stage of the customer journey.

As a seasoned executive with a deep understanding of B2B processes and dynamics, I offer more than just insights; I offer actionable strategies that amplify your company’s success. With a proven track record as a senior executive for companies such as CTERA, Logz.io, Perimeter 81 (bought by Check Point), Mine, and others - I bring vast experience across different industries and segments.

Customer Success Excellence

Customer Success Blueprint

Create tailored customer success frameworks that enhance customer satisfaction, loyalty, and retention.

Process Refinement

Develop streamlined processes to proactively address customer needs and pain points, fostering long-term relationships.

PERFORMANCE METRICS (KPIs)

Define and implement relevant KPIs to measure the effectiveness of your Customer Success initiatives and drive continuous improvement.

Customer Success Operations

Define your needs, design your flows and assist in implementing CS tools across the organization.

Mastering Sales Engineering

Sales Engineering Establishment

Build proficient Sales Engineering teams that bridge the gap between technical expertise and sales prowess.

Hands-On Training

Equip your Sales Engineering teams with the skills needed to communicate complex solutions effectively and close deals.

Strategic Consultation

Leverage my expertise to develop strategic sales engineering approaches that resonate with clients and drive revenue.

KPIs and Metrics

Define your goals, KPIs and metrics for the team and track them.

SCALING Support Teams

Tiered Support team development

From foundational Tier 1 teams to specialized Tier 4 units, I can guide you through crafting effective team structures that align with your company's objectives.